WesSpur Free Shipping Offer

WesSpur is the home of the original tree gear free shipping offer! We offer free shipping for orders that meet the following:

• $99 or more before tax
• Ship-to address within the contiguous USA
• Standard-size / weight items

Orders with WesSpur Free Shipping as the shipping method will be sent either by UPS Ground or USPS Priority Mail. We will choose the best method to get your order to you. Use the comments box at checkout or tell your sales rep if one method is not available to your address.

• UPS Ground: 1-5 business days within the continental USA, does not deliver on Saturday or Sunday, and requires a physical address (no P.O. boxes). See map on following page for estimated delivery times in the USA.
• USPS Priority Mail: Typically 1-3 days for delivery. Stump Grinder teeth and Chipper Blades eligible for the free shipping offer are shipped via USPS Priority Mail, in Medium Flat Rate Boxes.

International Sales & Shipping

WesSpur ships globally, though some items may not be available to all countries. International shipping rates may be calculated at WesSpur.com or by contacting customer service.

Your government may charge duties, import fees, or tariffs on your package when it arrives. Check with your local government for information on taxes and duties.

International orders placed on our website must choose a valid international shipping option or they will be delayed while we contact you for your correct shipping information.

Canadian Customers

Shipping to Canada is usually best by International Priority Mail, as it has minimal brokerage fees. Many of our Canadian customers choose to visit our warehouse in person. We are located approximately 60 miles south of Vancouver, BC in Bellingham, WA. Directions are available on our website or by contacting customer service.

Returns & Exchanges

WesSpur guarantees your 100% satisfaction with our products and service. All regular stock items in new/unused condition may be returned for a full refund, less shipping, within 30 days of purchase.

If you are not happy with the merchandise you have received, call for a return authorization number and we will give you a 100% refund on any unused equipment once returned.

For safety reasons, WesSpur cannot accept the return of any equipment that has been used (not even once!).

Special order, custom splicing, non-stock, and clearance items may not be returned.

Exchanges can be made within 90 days of the purchase date, so long as the items are new and unused.

Customers are responsible for shipping on returns/exchanges. Contact customer service for a return authorization number or fill one out online, and include with your return.

Warranty and Replacement

WesSpur stocks the highest-quality tree gear and ships packages carefully to ensure everything arrives in top condition. Sometimes an item may be damaged in transit or fall below manufacturer standards.

Please inspect your order when it arrives. If you have received any damaged or defective equipment contact us right away and we will arrange return of the defective item and ship you a replacement or issue a refund.

If an item appears to be defective after it has been used, it can usually be replaced or repaired under the manufacturer warranty.

In the case of items used in the field, we will sometimes have to arrange the replacement or repair with the manufacturer. In these cases, we will help you arrange the replacement.

Please note that manufacturer warranty will not cover items that are damaged due to misuse. We cannot replace items that are broken or damaged by being dropped, having trees fall on them, being run over, or are used in situations for which they are not intended.

Items such as ropes, carabiners, and pulleys have load ratings which should not be exceeded. Such items will not be replaced if they fail when used in situations exceeding their capacities.

How do I request a return authorization?

Return authorizations are available if you created one when you ordered, and clicking on “return items” from the order, or by calling (800) 268-2141 and requesting a return. Please have a copy of the invoice/receipt that came with your order, or your email confirmation on hand.

Customers are responsible for arranging return shipment on returned items.

When will my order ship?

Orders of in-stock items placed before 1:00 PM Pacific Monday-Friday will be shipped the same day. Back orders, incorrect shipping or credit card billing information, or custom orders may delay shipping.

WesSpur is closed on weekends and major U.S. holidays (Christmas, New Years Day, Memorial Day, Thanksgiving, Labor Day, and 4th of July). All orders placed on the weekend or major holidays are shipped on the following working day.

Back-ordered items may delay the shipping of your order up to 48 hours. If the delay is expected to be longer, we will normally ship all in-stock items and send the back-ordered item when it arrives, at no extra shipping fee (within the contiguous U.S.). We will contact you if there is an item on your order which cannot be sent right away.

How long will my order take to arrive?

These maps show the number of business days (M-F) in transit for UPS. Priority Mail is 2 to 3 business days within the contiguous U.S. Please note that only Next Day Air Saturday Delivery will deliver on Saturdays, and that the day the package shipped is not included in these times. Saturdays, Sundays and major Holidays are also not counted in the shipping time.

Saturday Delivery is available for Next Day Air packages in some areas, and must be chosen during checkout if an order placed Friday is to arrive Saturday, otherwise Next Day Air packages shipped via Next Day Air on Friday will arrive on Monday.

UPS Ground Days in Transit

Please note that shipping times guaranteed by UPS are not guaranteed in the face of delays caused by forces outside of their control, such as inclement weather or disasters.

What payment methods can I use?

WesSpur accepts the following forms of payment online:

• Visa
• Master Card
• American Express
• Discover
• Debit Card(with Visa or MC Logo)
• PayPal
• Check or Money Order

For telephone, mail, or walk-in customers, we also accept:

• Pre-paid Check
• Personal or business check
• Money Order/Cashiers Check
• Cash or check for Walk in Customers

For international customers we also accept wire transfers.

We are not able to accept checks by phone, or ship packages COD

Backorders and Credit Card Charges

When making an order, all funds will be authorized through credit cards, and PayPal, and will be collected at the point of sale for only the items that have shipped. For any back-ordered items that may exceed 30 days, all customers will be contacted to determine whether or not they would like to continue to wait, or cancel their order. At any point prior to shipping, customers may contact WesSpur, cancel their order, and have the pre-authorization released back to their original payment method. Please note some bankcards will "hold" funds for 10 days, other bankcards are up to 30 days. If the pre-authorization has expired, we will attempt to reauthorize the card for the remaining portion to ship out. *Special order items will be billed in full at the time of order, and are not refundable (certain exceptions only).

Do I have to pay Tax?

WesSpur charges state sales tax where applicable.

Note: International customers may still be responsible for Import Duties or VAT when your order arrives. Check with your local postal system for more information.

Is my credit card information secure?

Transactions at WesSpur.com are processed by the world-renowned shopping cart software NetSuite. NetSuite encrypts all data used during the transaction to ensure the protection and privacy of your information. The information you provide during checkout is used by WesSpur to complete your order. All shopping transactions are encrypted and secure.

Special Orders

WesSpur is happy to special-order anything carried by one of our vendors for you. When you call to place the order, we will take down what you want and confirm the total price and availability with that manufacturer, and update you with the expected arrival time before completing the order.

Special order items are non-exchangeable and non-returnable.

Item is Out of Stock

Our website shows when items are in stock or out of stock. Items that are out of stock can still be ordered, and we will ship them as soon as they are available. Typically, we will ship the rest of your order and backorder out of stock items, to ship when available. If there is a delay longer than a few days, we will contact you to let you know and you can decide how to proceed.

Net 30 Accounts

WesSpur offers accounts with net 30 payment terms. We do not have revolving accounts (minimum payments). Accounts will be maintained for customer who keep their account current at all times. If you are interested in setting up an account and intend on spending at least $2000 per year with WesSpur, please contact us to request a credit application.

Does WesSpur offer discounts for purchasing in large volume?

If you buy more than $3000 worth of arborist equipment a year you may be eligible for special pricing or incentives. Learn more about WesSpur tree gear accounts.

Does WesSpur offer accounts for municipalities or government agencies?

If you are a municipality or government agency and would like to either get set up on account it is very easy. We have a very simple form that you can fill out online. Your account can be up and running in minutes, with Net 30 account terms. (30 days to pay the balance of the bill.) We are also happy to supply quotes/bids for your organization. Learn more about WesSpur tree gear accounts.

How do I become a reseller of WesSpur equipment?

WesSpur offers a robust reseller program with suggested items, friendly terms, and great wholesale support. Learn more about WesSpur tree gear accounts.