Customer Service: (800) 268-2141 (M-F 7AM to 5PM)
Customer Service: (800) 268-2141
(M-F 7AM to 5PM)  Contact || Help
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WesSpur Website Help

Below our answers to our most frequently asked questions at WesSpur.com. Please feel free to contact us directly if you do not find the answer below. We welcome your inquiry and strive to make our customer service the best in the biz.

Thanks for choosing WesSpur.

Website Help Questions

 

Other Help Topics


Item is Out of Stock

Our website shows when items are in stock or out of stock. Items that are out of stock can still be ordered, and we will ship them as soon as they are available. Typically, we will ship the rest of your order and backorder out of stock items, to ship when available. If there is a delay longer than a few days, we will contact you to let you know and you can decided how to proceed.


Using the Shopping Cart

When you click the button to add an item to your cart, the item will be added to your cart and the current page will refresh. You will not automatically be shown the shopping cart. Instead, in the upper, right hand corner of the page you should see the items in your cart and your current total.

To view or edit the items in your cart, click on the “View Cart” in the top right corner of the screen.

To remove more than one item at a time from your cart, change the quantity of the items you wish to remove to 0, then click “Update Total”.

If, for some reason the cart is not showing your current total, please hit the “refresh” or press “F5” on your keyboard.

You must also allow the site to use Javascript and Active controls, in order for the shopping cart to work. When you first visit WesSpur.com, you may notice a yellow bar popping up on screen. Please click on this and choose “Allow” to permit the shopping cart to function.

Occasionally customers are unable to add multiple items to their shopping cart. The reason for this may be that your web browser settings are set to reject cookies. Cookies are the bits of information that allow the shopping cart to keep track of the items that are already in the shopping cart. To fix this problem there are two solutions - The first would be to change your browser settings to accept cookies. The other solution would be to call in your order via telephone (800) 268-2141.

If you would like to change your browser settings to accept cookies you can do so by clicking on the Tools menu and selecting Internet Options. Select the Privacy tab and set your internet security settings to default or medium settings. This should allow you to use our shopping cart while maintaining a high level of security.


Customer Login

The new WesSpur shopping cart offers you the opportunity to register as a customer and save your information for later use. This is secure, saves time, and is entirely optional. If you do not want the web store to save your information for your next visit, when you check out click on “New Customer” and fill out the fields under “New Customer Order Information” only.

If you would like to save your information for later use, then create a password and password hint for use on your return visit. (Passwords should be at least 8 characters, a mix of numbers and letters, include some capitals, and be hard for someone else to guess.) Passwords should be memorized or store in a secure place.

If you choose to register and save your information, you will be able to login to your account and do many things, such as

  • Track orders
  • Re-order items
  • Print invoices
  • Request return authorizations
  • ...and more!

You may access your account by logging in during checkout, or by clicking the “My Account” tab in the bar at the top of the screen in the shopping cart.

If you are using a public computer, please be sure to sign out of your account using the link at the very top of the screen in your account or the shopping cart.


Re-ordering Items

Items you have previously ordered at WesSpur.com can be quickly ordered again by logging in to the customer center and clicking "Re-order Items". This will bring up a list of items you have ordered from WesSpur and allow you to quickly put together a new order.


Help! I can't see prices on the website!

Our prices are kept up to date and displayed by a simple language used around the internet called Javascript. Because some sites may have malicious Javascript on them, some browsers will block the use of Javascript by default. You may browse WesSpur with Javascript off, but to use the cart and display Prices, Javascript must be enabled. The Javascript used on this site does not harm your computer.

You must also allow the site to use Javascript and Active controls, in order for the shopping cart to work. When you first visit WesSpur.com, you may notice a yellow bar popping up in the top of the screen. Please click on this and choose “Allow” to permit the shopping cart to function. If you are using another script blocker, such as NoScript for Firefox, you will need to allow scripts to run for WesSpur.com and NetSuite (our shopping cart) in order to see prices and use the cart.

Contents of this site are copyright 2010 by WesSpur Tree Equipment, and may not be used without written permission.