Customer Service: (800) 268-2141 (M-F 7AM to 5PM)
Customer Service: (800) 268-2141
(M-F 7AM to 5PM)  Contact || Help
Ascension group logo
wesspur youtube logo
wesspur instagram logo
Facebook logo
wesspur newsletter icon
Free Catalog of Tree Climbing Supplies and more
Free shipping on tree gear
Your shopping cart: Items, Total   View Cart or Checkout

Returns, Exchanges, & Warranties

WesSpur has the best customer service in the tree gear business, and we full support our customers with returns, exchanges, and help with product warranties. The information below will help you arrange an exchange or return, and understand our policies and product warranties. WesSpur is here for you.

Frequently Asked Questions

 

Other Help Topics


Return Policy

WesSpur is happy to offer returns or exchanges on any equipment that is still in new condition. Our return policy is fairly simple and is meant to make your life easy. All regular stock items in new/unused condition may be returned for a full refund less shipping within 30 days of purchase. We do not charge restocking fees.

WesSpur can not accept the return of any used equipment or special-order items.


I've ordered the wrong style/size. Can I exchange it?

Exchanges can be done on any equipment ordered within 90 days of purchase as long as the items are new and unused. Please call (800) 268-2141 or use our online contact form and ask to make an exchange. We can accept the returned item, and ship an item of equal value to you when your return has arrived. If you are in a hurry, what we can do is ship the new item to you when you place your call, and bill you for it at the time of shipment, then credit you for the return when it arrives. Please have a copy of the invoice/receipt that came with your order, or your email confirmation on hand when you call.

Customers are responsible for arranging return shipment on exchanges.

Special order and clearance items may not be returned.


I've used my equipment. Can I still return it?

Sorry, no.


What if I receive defective equipment?

WesSpur stocks the highest quality tree gear and ships packages carefully to ensure everything arrives in top condition. Sometimes however, an item may be damaged in transit or fall below manufacturer standards. Please inspect your order when it arrives. If you have received any damaged or defective equipment, call (800) 268-2141 or use our online contact form and we will arrange return of the defective item and ship you a replacement item. You can also login to your WesSpur account and request a return by clicking on the "Request at Return" link on the My Account tab.

If an item appears to be defective after it has been used, it can usually be replaced or repaired under the manufacturer warranty. In the case of items used in the field, we will sometimes have to arrange the replacement or repair with the manufacturer. In these cases, we will help you arrange the replacement. Please note that no manufacturer warranty will cover items that are damaged due to misuse or ill-treatment. We cannot replace items that are broken or damaged by being dropped, having trees fall on them, being run over, or are used in situations for which they are not intended. Items such as ropes, carabiners, and pulleys have load ratings which should not be exceeded. Such items will not be replaced if they fail when used in situations exceeding their capacities.


How do I request a return authorization?

Return authorizations are available by calling (800) 268-2141 and requesting a return. Please have a copy of the invoice/receipt that came with your order, or your email confirmation on hand.

Customers are responsible for arranging return shipment on returned items.


Special Orders

WesSpur is happy to special-order anything carried by one of our vendors for you. When you call to place the order, we will take down what you want and confirm the total price and availability with that manufacturer, and update you with the total and expected arrival time before completing the order.

Special order items are non-exchangeable and non-returnable.

Contents of this site are copyright 2010 by WesSpur Tree Equipment, and may not be used without written permission.