“My order of 70 super teeth to Australia arrived in excellent condition over 2 Days (3 boxes then 3 boxes) from the date packed to my door was 6 days. Well done from down under. For sure we will do more business in the future. Many thanks.”
-Graham, Australia 5/13/08
“I placed my first order with WesSpur yesterday over the phone. There was a lot I needed help with and Sean was a big help with working out all my needs; he is a tree worker himself so it was very easy to talk with him. He even matched some other web sites pricing on some of the gear i got! I can only speak for myself. I give John & WesSpur 110%, for a job well done. I can't wait to get all my new tree gear... I spent $707 if i was to get this much gear here in town I would have spent $1200 or more. I know where I'm going to get all my tree gear needs taken care of from now on. WesSpur you guys rock! Thanks!!!!!”
-Jerry, AZ 4/26/08
“I am 62 yrs old and have been doing tree work for years. Coming from the old school of belts and spurs, your new saddles and equipment sure makes it a lot easier and safer.”
-Leroy, WA 4/25/08
“I would like to be able to compare all of the ropes side by side for price, strength and material. I have difficulty picking out new ropes and end up buying the same old same old because I cannot keep track of all of the details.
Overall, you are my favorite supplier. Free shipping is huge. Let me know if you open a store on the East coast.”
-Todd, NY 4/20/08
Todd, we think this is a really good Idea, and we will be looking into doing this as soon as we are done moving into our expanded warehouse. Thanks for your feedback. -WesSpur
“You give the best service and response time of any Internet company I've done business with. ”
-Frank, OR 4/19/08
“The phone is answered by knowledgeable and helpful real people, not a machine. That is a great PLUS for WesSpur! ”
-Dexter, WA 4/14/08
“I very much appreciate the quality of your products, the convenient prices, the rapidity and the precision of your shipments. I have already introduced your catalogue to a professional tree worker.”
-Corrado, Italy 4/14/08
“Great shipping, 7 days to Australia thats great, thanks.”
*Note, shipping times may vary. -Wesspur
-Dale, Australia 4/9/08
“Hi, I'm very impressed with your website, especially the wide selection of spurs, much better than any of the U.K. based web stores. A large thank you from Wales.”
-Geraint, UK 4/9/08
“Easy to navigate website. Very timely order fulfillment.”
-Paul, HI 4/8/08
“I was given a Komet dragonfly saddle for Christmas. It is the most comfortable saddle I have ever used. Thank you for carrying great equipment, it makes our job a lot easier.”
-Ralph, 2/6/08
“You guys are the best, keep it up. Also you have the best customer service ever, and you better keep that up!”
-Josh, CA 1/31/08
“Since I started this business I've been having trouble getting gear in a timely fashion or sometimes even at all. I just wanted to thank you for your level of service. Your staff knows what gear it takes to climb trees and they were very helpful on the phone. I'm excited to continue doing business with you.”
-Erik, WI 10/20/07
“Great site, easy to navigate! That makes a huge difference when things are easy to find.”
-Dan, MA 9//07
“Your website is very informative and your product descriptions are excellent. I was able to make a selection of the product I needed based on your descriptions.”
-Tim, TX 9/9/07
“I have three different sites I visited. Yours was the most informative and the use of pictures made a big difference. Being able to see what you're buying is important to me. ”
-Ken, RI 9/4/07
“I had a very easy time finding items. Also, a very easy time ordering them online for the first time.”
-P.J., - 9/3/07
“Keep up the good work!”
-Brad, ND 8/31/07
“Pricing and customer support will always be the big items for any company to work on. You guys are great with both, but keep improving.”
-Erin, UT 8/25/07
““I am a first time customer, and am very pleased with your company. Your customer service and website are top notch. Keep up the good work.”
-Brian, MD 8/22/07
““I'm no arborist, but do have interests in climbing and being at the end of my rope. You guys have gotten me started and I appreciate the help. I have learned lots by just thumbing through your catalog.”
-Joe, MO 8/22/07
“While trying to decide on appropriate rope for my needs on our farm, I called your toll free number and was greeted by very pleasant, courteous and knowledgeable individuals. In today's business world, this seems to be the exception instead of the rule. Thank You! \”
-Geoffrey, VA 8/20/07
“I appreciate all the helpful information on product selection and use (catalog and website).”
-Rod, WI 8/19/07
“Its nice to see a well organized and complete web site that has almost everything for the climber in one store!”
-Mark, NY 8/7/07
“Very well prepared web site. Far above and beyond the crowd!”
-Richard, CA 7/19/07
“Always great service. Thank you!”
-Kevin, WI 7/18/07
“You guys are top notch. ”
-Brian, VA 7/17/07
“Price is less of an issue when service is as good as WesSpur's. I always look at customer service before considering prices. Good customer service adds value - especially when ignorance or bad advice can cause serious or life-threatening injury. Thanks for taking the time to talk to me on the phone! It's nice to read the 'tips' in your catalog too.”
-Michael, MN 7/17/07
“I like the way you keep striving to improve an excellent site!”
- J.Y., MS
7/15/07
“Just a short note to say thanks for your prompt service. I ordered on-line Saturday, it shipped Monday and arrived Wednesday of the next week (then went up a tree with me on Thursday).”
- Bud, British Columbia
6/21/07
“You have the quickest shipping and response of any site I have used on the internet! Thank you for a great site.”
- John, OR
6/21/07
“Great service. I'm very satisfied dealing with WesSpur.”
- Kevin, MI
6/15/07
“WesSpur has better service, good prices. It's 10% better than others in the US, and 50 % than German shops.”
- Artur, Poland
6/12/07
“Nice easy web site & information. Good job!”
- Xavier, CA
6/08/07
“Every time I have ordered from WesSpur I have been 100% satisfied. This is the only site I go to for equipment. Thanks for caring about your customers. ”
- Thomas, NY
6/07/07
“Sean was very helpful in answering my emails and taking the time to talk to me on the phone regarding my first saddle purchase. Thanks, Sean. ”
- Ryan, Canada
6/06/07
“I liked your free shipping for $100 or better orders. Shipping cost made me order all my equipment at one place.”
- Randal, AL
6/05/07
“Fast order shipping is great. My orders have been complete and at my doorstep in two days ! ”
- John, CA
6/04/07
“Very good website. I was very pleased with how easy it was to find everything.”
- Joe, NY
5/30/07
“Well organized, easy to compare available options, price and features. Easy to navigate site, quick response.”
- William, CT
5/25/07
“Good work guys & gals, keep it up and I look to continue ordering from you in the future!”
- James
5/20/07
“I have ordered a few times now, and I am very pleased with how things have gone. Nice job and keep up the good work!”
- Rich, NJ
5/10/07
“This is one of the best companies, if not the best company, that I have ever purchased from. The over-the-phone advice was incredibly helpful. Everyone treated me with the utmost importance.”
- Noel, SC
5/07/07
“I started buying from your company as a yard climber and now you are my business's primary supplier. Thank you for all of your help. A link to Wesspur is provided on my website. The free shipping makes all the difference for our small business.”
- Todd, NY
4/30/07
"Wonderful site, very easy to use, prices were not the lowest but I don't mind paying a little more not to get frustrated with a confusing website. Thanks and I look forward to ordering again soon!"
4/29/07
"This is an excellent website. Easy to use and great descriptions. I really enjoy doing business with your company! Keep up the great work!"
4/27/07
"After my quick order (my first one) I've taken the time to browse around. Wow! I found a couple of things that I didn't know existed. I'll be back for more."
4/26/07
"This will be the second time I have ordered from wesspur and I have to tell you, when I need my gear fast, I got it the next day and I was very surprised and happy to experience the hustle your company has. I work for Asplundh and either my rope gets snagged/tore up, or my gear gets trashed and I need new stuff, you are where I go. I have given your wesspur magazine to a crew of 10 at work today and told em' to order from Wesspur! One question...can we come to your shop in Bellingham to purchase/view gear? Thanks a lot Wesspur!"
Note from WesSpur: Our customers are always welcome to come by the store!
4/05/07
"Excellent customer service!"
Ben-
4/04/07
"Thank you for a great selection of gear!"
Charles-
4/04/07
"Always a pleasure to do business with you folks, whether by phone or online. Easy ordering and fast shipping. When I've ordered by phone all of your employees are very helpful and friendly. Keep up the great work."
Donald -
3/31/07
"A+++ service. Always a pleasure doing business with WesSpur. I would not purchase my tree equipment from anyone else. Prices are competitive and reasonable."
Robert -
3/20/07
"I have been taking down, and pruning trees for about 10 years now (in my free time). I have ordered from other mail-order and online because your prices on almost everything can't be beat. Your web site is easy to navigate. Keep up the terrific work."
Chris-
3/15/07
"Emailed with questions and had answers from Ryan within in minutes with the answers I needed. Good job Ryan and team."
Gareth-
3/14/07
"I found your web site the easiest to navigate of all the sites I visited - and I must have visited 8 or 9."
Jim-
3/13/07
"Thank you for your great variety of tree equipment and supplies."
Nathan-
3/7/07
"New to Tree climbing work and your web site makes getting the equipment you need a snap. I work full time as a firefighter and now do tree work on the side. The Tree Climber's Companion has helped make purchasing and using the gear a real valuable help. Thanks."
Justin-
2/20/07
"It's always nice to find businesses that will ship to APO/FPO addresses. A lot of them tend to forget about us. Thanks."
John-
5/20/06
"I didn't realize there was a special that orders over $100 would get free shipping, and I placed an order (my first order with the company) that didn't meet the $100 limit (I was only $10 away). When I realized it, I called to ask if I could add something to get me over the $100 limit so I could get the free shipping. They were willing to do so, as the order hadn't shipped yet. I appreciate their willingness to work with me--they (Nathan) could have not returned my call or told me no, but he helped me out. I am now a loyal customer. Everything was shipped quickly, the web site is easy to use, and their customer service is what has locked me in to exclusively using WesSpur in the future."
Howard - Auburn, GA
5/13/06
"I have always received very prompt service from this company. Their products are always top of the line ."
Howard - Auburn, GA
5/8/06
"Excellent customer service, extremely fast shipping time and very accommodating! I will be ordering again shortly."
Aaron - Orangevale, CA
4/24/06
"I'm a repeat customer of WesSpur and will be until I stop buying tree gear. When you've found the best forget the rest. Thanks,"
Max- Pitman, NJ
4/19/06
"These guys are great, i once called them to get advice on a port a wrap, they explained everything and the sizes for the application were perfect"
John -
Huntington, NY
4/18/06
"Terrific company. Easiest website to use and outstanding customer service."
Brian - Spokane, WA
4/3/06
"Excellent customer service. Knowledgeable people who take the time to help you make the correct purchase. Great suggestions for equipment and books. Great time on email turnarounds and a thorough response. Quick to return phone messages. Very good all around. And when we received the merchandise it was very well made professional equipment. Sean has been wonderful even after the purchase to help with any questions we have.
"
Julia - Alachua, FL
4/1/06
"Dealing with Wesspur is very easy and when I have questions about the products they are very knowledgeable and patient."
Heath -
Wichita, KS
3/22/06
"They went out of their way to make sure I got what I needed and in a timely manner.
Excellent business to deal with."
James - Rancho Cordova, CA
3/20/06
"...
that's the reason i buy from wesspur now (great customer service)."
Bronson -
Tallahassee, FL
3/20/06
"this company provides top quality products with very competitive prices and there response time to customer questions is very fast."
Max - Pitman, NJ
3/20/06
"It was fairly easy to find what I wanted to buy and checkout was no harder than anywhere else--and easier than some stores I've dealt with. Also WesSpur sent me a confirmation number when they shipped my order so I could keep track of it. That is appreciated."
James, Lawrenceville, PA
3/16/06
"My experience with Wesspur was EXCELLANT!! I had called customer info and asked some questions that they answered promptly and friendly. The young lady that I spoke with was very knowledgeable. Shipping was outstanding, within a matter of one hour I had confirmation #s that my order had been shipped. Using there online store I find it very easy to use and navigate to what I'm looking for. My only wish is that they offer more merchandise. Every thing they have is good but maybe more choices. I know all areas have different likes and dislikes, but then again I've tried things that I've never used before from them and they are great, nice to learn. My overall dealings with Wesspur has been a joy. Its nice to do business with people like them. Yes, I will make more purchases from them, and yes I do recommend them to other workers I know in the industry that are looking for quality at a fair price with good service. Thanks"
Richard - Rapid City, SD
3/15/06
"I was very pleased. Received E-Mail receipt right away. They were out out of stock on a carabiner that I had ordered & called me at home to offer an upgrade @ no additional cost. The order made it to me very quickly & I was very satisfied with all of my purchases. I will be a return Customer!"
Gary - Fallston, MD
3/12/06
"I have always received good service from this company. Have ordered for them two or three time."
Howard - Auburn, GA
3/8/06
"Wesspur responded promptly to my request for shipping information, and once I placed my order they shipped right away. Plus, the price on my item was the lowest I've seen. What more could a customer want?"
Brad - Port Alberni, British Columbia
3/7/06
"A real professional business. I enjoy doing business with this company."
Ralph - Saucier, MS
2/21/06
"I was very happy with my shopping experience ,it was very straight forward and had just about every thing i needed. I was very surprised to receive my purchases so soon as they had to be shipped to ireland."
Desmond - Ireland
1/5/06
"Found website clear and easy. I sent an e-mail about delivery and it was replied to the next day(we are in UK,company in USA).Helpful and would shop here again."
Harry - United Kingdom
1/4/06
"Great selection of climbing equipment and training materials.
I had a little delay getting my saddle as my original selection ended up being back ordered at the manufacture. The Wesspur people gave me the choice of a refund or to switch to a different saddle. I chose to switch and received the new saddle a couple of days after that.
One other issue was that the shipping container came damaged (hole ripped in the box) by UPS and one of the carabiners and a throw-bag fell out in transit. The Wesspur folks immediately shipped out replacements with no hassle. Very nice to see good customer support. I will definitely do business with them again."
Danny - San Jose, CA
1/1/06
"Easy to order and shipped quickly - Ill order from them again!
"
Carole - Applegate, CA
12/3/05
"I had absolutely no problems with ordering my new climbing gear, I love climbing and this is the place Ill be ordering my gear from now on. There were multiple calls made to make sure my mistake was corrected before the package was shipped, and also to let me know that the correct saddle size wasn't in stock but was in the next morning. thank you"
Landon -
Longview, WA
11/30/05
"My Wesspur experience was great. i received the items ordered before i expected them. I used the website's online checkout, and was very happy with
the entire experience. I was notified about my payment and my items shipping, and all the merchandise arrived unharmed. the prices were great, too.
I would certainly buy from Wesspur again, without question."
TJ
11/13/05
"This is a great company that makes hard to find equipment readily available at fair prices. This company is a very positive addition to the on line marketplace."
Mike - Orlando, FL
10/30/05
"I just wanted to say thank you for your product and service, I am very pleased. Especially with the friendly helpful staff, quality of product and quick shipping. I will definitely do more business with you."
Eskel -
10/30/05
"I have had nothing but good experiences ordering with this company, I place the order online, pick my shipping options, they send me a order confirmation, and on the designated delivery date I have a package waiting for me."
David - Grand Bay, AL
10/21/05
"This was my second purchase from Wesspur. Customer Service has been above and beyond expected. One small item was inadvertently not shipped, after contact it was handled very quickly and shipped priority.
Very good merchant!!!"
Earl -
Titusville, PA
10/19/05
"Great to work with, will order from again."
Dalton - Hutchinson, KS
10/17/05
"great customer service, had resident climber talking on phone for about an hour just answering questions. to me that is virtually unbeatable!!! will definitely have repeat business"
Stan - Mabelvale, AR
10/14/05
"The website was well constructed and easy to find the products that I needed. Quality products for a good price and excellent turnaround time to receiving the product."
Michael - Lake Lotawana, MO
10/10/05
"I loved the idea of a KIT it made Wesspur stand out above all other web sites. Ordering the kit saved me hours. ...I am impressed with the quality also. They sent loads of information with the products. They are now my only supplier ."
Debra -
Meridian, MS
10/7/05
"Exceptional customer service."
Jude - Felton, CA
10/5/05
"AAA+++Merchant. Found my experience with Wesspur Excellent, will buy from again."
Carl - Jonesboro, TN
9/11/05
"Thank you for your prompt service. Quality product, fast delivery."
David - Richmond, VA
9/10/05
"awesome place,awesome people,excellent variety,quality merchandise,great place to shop for arborist equipment."
Jeffrey - Lisbon Falls, ME
9/5/05
"No hidden cost, product was what they said is was. Very good quality."
Dustin - Gloucester, VA
08/30/05
"Sean was a great help!!
Merchandise was excellent quality and delivery was perfect.
thanks!"
Lynn - San Fransisco, CA
08/24/05
"Easy to shop and buy. Very prompt delivery. I'm fully satisfied."
Dan - Bellevue, WA
8/23/05
"I placed two orders with WESSPUR.com and would recommend them to anyone. They were out of stock of an item that I ordered. How did I find out? Within minutes of placing my order, my phone rang and the gentleman from WESSPUR offered a comparable substitute. The attention paid to my order was impressive. It arrived when promised. An excellent merchant."
Mark - Groton, CT
8/11/05
"First of all, yes, I will buy from you again. The reason is simply this: your resident arborist was so helpful. I am impressed that you have someone like this on your staff.
"
John
8/10/05
"Customer service was spectacular, above and beyond what I expected. I will use them again. Quality of purchase was excellent."
Jens - Columbus, OH
7/26/05
"Once again, Wesspur delivers as promised. Thank you. I only wish you guys were close by."
Todd - DeRuyter, NY
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